Q: Electronic circuit board fault

Issue: Tumble Dryer is not operating – some or all functions are not selectable.Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

Question 1

My dial is not rotating

Accepted Answer

On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 2

Can I stack my Hotpoint tumble dryer onto my washing machine?

Accepted Answer

Hotpoint tumble dryers are designed to be fitted onto the top of some of our Hotpoint washing machines. This stacking process must only be completed using one of our genuine stacking kits.To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 4224 or visit our shop.

Question 3

How do I clean the fluff filter?

Accepted Answer

To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.For further advice we recommend checking your user manual &ndash; you can also download your user manual manuals.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 4

How do I empty my water container?

Accepted Answer

Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).To empty your water container, simply pull the container out towards you and remove it fully from the dryer.Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.For further advice we recommend checking your user manual &ndash; you can also download your user manual manuals.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 5

Electronic circuit board fault

Accepted Answer

Issue: Tumble Dryer is not operating &ndash; some or all functions are not selectable.Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

Question 6

Waste pipe blockage or pump issue

Accepted Answer

Issue: Tumble Dryer's door will not open / the door can be opened but water remains inside the drum.Advice: Please check for blockages in your pump filter (if applicable to model &ndash; please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Question 7

Door lock fault

Accepted Answer

Issue: Tumble Dryer's door cannot be opened or closed / when the door is closed the machine the programme will not start.Advice: If your tumble dryer door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

Question 8

Electronic control fault

Accepted Answer

Issue: Tumble Dryer is not operating (turning on).Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Question 9

About us

Accepted Answer

Hotpoint are leaders in the market for all large home appliance repairs, Hotpoint repairs fridges, freezers, washing machines, dishwashers as well as electric and gas cookers. We at Hotpoint repair all of our own brands which include Whirlpool, Indesit, Cannon by Hotpoint, Ariston and Creda. Customers can book a repair with us no matter what age the appliance, regardless of whether it is in and out of guarantee!

Question 10

Book a repair

Accepted Answer

Before calling us for a tumble dryer repair, take a look at our repair page. You can get a quote to get your tumble dryer repaired in just a few simple steps &ndash; Click here for more information.

Question 11

Our Engineers

Accepted Answer

We have a large team of over 1000 fully trained engineers, all of which are UK based, so local to you. This benefit means we can give you a quick and reliable tumble dryer repair service Our engineer vans are all set up with all the right tools needed to carry out your repair, which will help get your tumble dryer back working like new in no time at all.