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Washer dryers

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Popular troubleshooting washer dryers issues

There is a light flashing on my Hotpoint washing machine

Many of our newer Hotpoint washer dryers have a series of indicator lights, which flash to indicate a possible fault. The most common are:

Pre wash light flashing

Indicates that the Hotpoint washer dryers is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.

Wash light flashing

Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.

Spin light flashing

Indicates that the Hotpoint washer dryers has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.

End light flashing

Indicates that the Hotpoint washer dryers has reached the end of a wash programme.

If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.

We recommend checking your user manual as all models vary – you can also download your user manual here.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Why are my wash results poor?

To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.

Take care not to overload your Hotpoint washer dryers as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.

Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.

Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.

For further advice we recommend checking your user manual – you can also download your user manual [site:manuals]. If you need further assistance please call Hotpoint customer service on 0344 822 4224.

My dial is not rotating

On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.

If you need further assistance please call Hotpoint customer service on 0370 218 6615

Download your manual

Common error codes for washer dryers

F06 — Door lock fault

Issue: Washer Dryers door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your washer dryers door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F12 — Electronic control fault

Issue: Washer Dryers is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F13 — Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F16 — Drum lock position sensor fault (top loading machines only)

Issue: Washer Dryers drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

Keep your washer dryer in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

Model Numbers listed below

Laundry

Dishwasher

Cooling

Cooking

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