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My Hotpoint appliance is noisy and unstable
If your Hotpoint appliance appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.
Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.
Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here
If you need further assistance please call Hotpoint customer service on 0333 920 4477
My Hotpoint appliance is leaking
As part of the manufacturing process we thoroughly test your appliance to ensure that it will not leak from any internal components after you have installed it.
Any leaking before or during its first use is most likely due to water still remaining in the appliance following this testing process.
Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your appliance and to the mains plumbing (taps) are secure.
It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the appliance has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.
We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
There is a light flashing on my Hotpoint appliance
Many of our newer Hotpoint appliance have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Hotpoint appliance is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Hotpoint appliance has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Hotpoint appliance has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
Why are my wash results poor?
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Hotpoint appliance as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual [site:manuals]. If you need further assistance please call Hotpoint customer service on 0344 822 4224.
How to videos
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F01 — Electronic circuit board fault
Issue: Appliance is not operating – some or all functions are not selectable.
Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.
Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224
F05 — Waste pipe blockage or pump issue
Issue: Appliance door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
F06 — Door lock fault
Issue: Appliance door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your appliance door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
F12 — Electronic control fault
Issue: Appliance is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Keep your appliance in tip top condition
Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.
Model Numbers listed below