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Tumble Dryers

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Popular troubleshooting tumble dryers issues

My dial is not rotating

On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.

If you need further assistance please call Hotpoint customer service on 0370 218 6615

Can I stack my Hotpoint tumble dryer onto my washing machine?

Hotpoint tumble dryers are designed to be fitted onto the top of some of our Hotpoint washing machines. This stacking process must only be completed using one of our genuine stacking kits.

To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or visit our store

How do I clean the fluff filter?

To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).

Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.

We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.

For further advice we recommend checking your user manual – you can also download your user manual here.

If you need further assistance please call Hotpoint customer service on 0370 218 6615

How do I empty my water container?

Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).

To empty your water container, simply pull the container out towards you and remove it fully from the dryer.

Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.

For further advice we recommend checking your user manual – you can also download your user manual here.

If you need further assistance please call Hotpoint customer service on 0370 218 6615

Download your manual

Common error codes for tumble dryers

F01 — Electronic circuit board fault

Issue: Appliance is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224

F05 — Waste pipe blockage or pump issue

Issue: Appliance door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F06 — Door lock fault

Issue: Appliance door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your appliance door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F12 — Electronic control fault

Issue: Appliance is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

Keep your appliance in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

Model Numbers listed below

Laundry

Dishwasher

Cooling

Cooking

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