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Tumble Dryers

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Popular troubleshooting tumble dryer issues

My Hotpoint tumble dryer isn’t as effective as it used to be

If you suspect that your Hotpoint tumble dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:

Ensure that the vent hose is not blocked or crushed.

Ensure that the lint filter is clear from fluff build up.

If your Hotpoint tumble dryer has a water container, ensure it is empty.

Ensure that your Hotpoint tumble dryer is not being overfilled with clothing as this will impair the performance.

Double check the heat switch on your dryer is set to the appropriate position.

Ensure that the condenser unit has been washed using running water.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

The ECO sense drying feature will not function

If your Hotpoint tumble dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:

Ensure that you are loading the Hotpoint dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.

Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.

Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Can I stack my Hotpoint tumble dryer onto my washing machine?

Hotpoint tumble dryers are designed to be fitted onto the top of some of our Hotpoint washing machines. This stacking process must only be completed using one of our genuine stacking kits.

To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or visit our store

How do I clean the condenser?

If you find that your Hotpoint Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.

The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.

We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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Common error codes for tumble dryers

F01 - Motor circuit fault

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F03 - Front thermostat fault

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F012 - Control module communication error

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F13 - Air Duct thermostat overheating

Advice: Please check the machine’s filter is clean and the air flow for blockages. Lastly check the machines plinth and air vents are not restricted or blocked. If the fault does not clear, please call our customer service centre to book an engineer on: 0344 822 4224

Keep your tumble dryer in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

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03448 224 224

Call centre is available between

8:30am - 6:30pm Monday to Friday

8:30am - 5:30pm Saturday

9:30am - 3:30pm Sunday

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