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Gas & electric cookers

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The rings on my Hotpoint gas cooker will not ignite

Should one or more of the gas cooker rings not ignite, we recommend you check that the burners themselves are free from fibre or strands of a cleaning pad, simply remove the burner caps and wipe around the burner rings with a dry lint free cloth then re-try.

If you have a glass lid fitted to your Hotpoint appliance, ensure that it is fully upright and free from any obstructions as either of these conditions will result in the gas supply to the hotplates being shut off until the problem is resolved.

If the problem persists, ensure that the batteries (where fitted) are new, or if the Hotpoint cooker/hob has a plug, check the socket is working and try a new fuse.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.


What are the installation requirements for my Hotpoint electric cooker?

Full installation instructions are included in all the customer manual booklets. Always refer to these instructions for installation requirements. Should you not have access to your user manual you can download a copy here.

Alternatively you can also use our contact us section for more information.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.


Poor cooking results?

Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.

We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.

This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.

Pans with high sides may affect the cooking performance due to airflow.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.


There is a fan running and I am not using the ovens

Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot.

The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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