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Cooker & Ovens - Risk of fire

Last updated: October 2013

Indesit company is aware number of gas cookers purchased during October and November 2013 and sold in the United Kingdom (UK), where a component may fail. This may lead a gas leak and in a very small number of cases a potential safety hazard. Our absolute priority is to locate and modify every gas cooker that is affected.

We have already located and repaired approximately 90% of the affected models and now need to locate the remaining very small number of products. If you own one of the cookers, with the model number and serial number range listed below.

How to find your model number

Model & serial numbers affected
ModelSerial No. or between
CH60GC31002XXXX - 31016XXXX
HAG60
HUD61
HUG61
I6G52
I6G51
ID60G2
JLG61
ID60G230924XXXX

What to do

To check if you own an affected product:

Check the model number and serial number of your Hotpoint Cooker. This can be found on a sticker on the inside of the TOP oven doors as outlined above.

If your product is affected please immediately call the dedicated Customer Service line: 01733 287 843

Or you can contact us via a dedicated email address:
cookers@hotpoint.co.uk

We will immediately arrange to visit your home and make a free of charge repair.

While your are waiting for an engineer visit, do not use any part of the cooker.

Customer Service Line:

01733 287 843

Monday to Friday - 8am to 6.30pm

Saturday - 8.30am to 5.30pm

Sunday - 9.30am to 3.30pm

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