TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you the terms of use on which you
may
make use of this website (our Site), whether as a guest or a registered user. Please read these
terms of use
carefully before you start to use the Site. By using our Site, you indicate that you accept these
terms of use
and that you agree to abide by them. If you do not agree to these terms of use, please refrain from
using our
Site.
INFORMATION ABOUT US
Our Site is operated by Whirlpool UK Appliances Limited ("We"). We are registered in England
and
Wales under company number 106725 and have our registered office at Morley Way, Peterborough,
PE2
9JB. Our main trading address is Morley Way, Peterborough, PE2 9JB. Our VAT number is GB
513936740
ACCESSING OUR SITE
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or
amend the
service or content we provide on our Site without notice. We provide no commitment or guarantee
that our
Site will be available at all times and from time to time we may need to restrict access to
some parts of our
Site, or our entire Site, to users, including users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other
piece of
information as part of our security procedures, you must treat such information as
confidential, and you
must not disclose it to any third party. We have the right to disable any user identification
code or
password, whether chosen by you or allocated by us, at any time, if in our opinion you have
failed to
comply with any of the provisions of these terms of use.
You may use our Site only for lawful purposes.
You are responsible for making all arrangements necessary for you to have access to our Site.
You are
also responsible for ensuring that all persons who access our Site through your internet
connection are
aware of these terms, and that they comply with them.
PROHIBITED USES
You may use our Site only for lawful purposes. You may not use our Site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards (as detailed below).
- To transmit, or facilitate the sending of, any unsolicited or unauthorised advertising or promotional material or any similar spam messages.
INTELLECTUAL PROPERTY RIGHTS
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. Any materials which we detect are being used for commercial purposes in the absence of a licence must cease with immediate effect, until this time, we reserve the right to charge a reasonable fee for any use made of such materials.
If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
TRADE MARKS
"HOTPOINT" and "INDESIT" are UK registered trademarks of Whirlpool UK Appliances Limited or our
ultimate holding company or its subsidiaries.
RELIANCE ON INFORMATION POSTED
OUR SITE CHANGES REGULARLY
We aim to update our Site regularly, and may change the content at any time. If the need
arises, we may
suspend access to our Site, or close it indefinitely. Any of the material on our Site may be
out of date at
any given time, and we are under no obligation to update such material.
OUR LIABILITY IF YOU ARE A CONSUMER
If you are a consumer and we fail to comply with these terms, we are responsible for loss or
damage you
suffer that is a foreseeable result of our breach of these terms or our negligence, but we are
not responsible
for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an
obvious
consequence of our breach or if it was contemplated by you and us at the time you agreed to be
bound by
these terms.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or misrepresentation;
- any breach of the terms implied by law which cannot be excluded or restricted.
- xcept as stated in the these terms and to the extent permitted by law, we exclude all conditions, warranties or terms which might otherwise be implied by law.
- Subject to the above, our total liability to you in respect of any loss arising under or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it (howsoever arising) shall in no circumstances exceed £2,500.
OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or misrepresentation;
- any breach of the terms implied by law which cannot be excluded or restricted.
- Except as stated in these terms and to the extent permitted by law, we exclude all conditions, warranties or terms which might otherwise be implied by law.
- Subject to the above, our total liability to you in respect of any loss arising under or in connection the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it (howsoever arising) shall in no circumstances exceed [consider reasonable upper cap on liability].
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
TRANSACTIONS CONCLUDED THROUGH OUR SITE
UPLOADING MATERIAL TO OUR SITE
Any material you upload to our Site should not be confidential and there must be no restrictions on our ability to use, copy, distribute and disclose to third parties any such material for any purpose and you agree that your name can be attributed to and displayed on any material which you upload
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Site.
We have the right to remove any material or posting you make on our Site if, in our opinion, such material does not comply with the Content Standards.
CONTENT STANDARDS
Any Contributions must:
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
INTERACTIVE SERVICES
We may from time to time provide interactive services on our Site, including, without limitation:
- Chat rooms.
- Bulletin boards.
(Interactive Services)
Where we do provide any Interactive Service, we will provide clear information to you about the
kind of
service offered, if it is moderated and what form of moderation is used (including whether it is
human or
technical).
We will do our best to assess any possible risks for users (and in particular, for children) from
third parties
when they use any interactive service provided on our Site, and we will decide in each case whether
it is
appropriate to use moderation of the relevant service (including what kind of moderation to use) in
the
light of those risks. However, we are under no obligation to oversee, monitor or moderate any
Interactive
Service we provide on our Site, and we shall have no responsibility for any use of any Interactive
Service
by a user in contravention of our Content Standards, whether the service is moderated or not.
The use of any of our Interactive Services by a minor is subject to the consent of their parent or
guardian.
We advise parents who permit their children to use an Interactive Service that it is important that
they
communicate with their children about their safety online, as moderation is not foolproof. Minors
who are
using any Interactive Service should be made aware of the potential risks to them.
Where we do moderate an Interactive Service, we will normally provide you with a means of
contacting
the moderator, should a concern or difficulty arise.
VIRUSES, HACKING AND OTHER OFFENCES
By breaching this provision, you may commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by third party activity, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
LINKING TO OUR SITE
You must not establish a link from any website that is not owned by you.
Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Content Standards set out above.
LINKS FROM OUR SITE
Where our Site contains links to other sites and resources provided by third parties, these
links are
provided for your information only. We have no control over the contents of those sites or
resources, and
accept no responsibility for them or for any loss or damage that may arise from your use of
them.
JURISDICTION AND APPLICABLE LAW
If you are a consumer, please note that these terms are governed by English law. This means any
terms of
use and any dispute or claim arising out of or in connection with such terms will be governed
by English
law. You and we both agree that the courts of England and Wales will have non-exclusive
jurisdiction.
18.2 You may only transfer your rights
or your obligations under these Terms to another person if we agree
in writing. However if you are a consumer and you have purchased a
Product as a gift, you may transfer the benefit of our Guarantee (as
detailed in our Returns Policy) to the recipient of the gift without
needing to ask for our consent.
If you are a business customer, these terms are governed by English law. This means that these
terms and
any dispute or claim arising out of or in connection with these terms or the subject matter or
formation of
any contract between us (including non-contractual disputes or claims), will be governed by
English law.
We both agree to the exclusive jurisdiction of the courts of England and Wales.
ALTERNATIVE DISPUTE RESOLUTION REGULATIONS 2015
If you are a consumer and you make a complaint to us in relation to any Products or Services
that we
supply and that complaint remains unresolved as between you and us after you have exhausted our
internal
complaint process, we will write to you with the name and web address of a certified ADR
provider, who
is listed on the Chartered Trading Standards Institute website (http://www.tradingstandards.uk) and who is
able to assist in resolving disputes relating to our Products and Services.
When we provide you with the details of a certified ADR provider, we will confirm to you
whether we are
willing to use ADR to resolve your complaint.
In accordance with EU Regulation 524/2013 on online dispute resolution for consumer disputes,
here is a
link to the EU’s ODR platform: http://ec.europa.eu/consumers/odr/. The
company email address is uk_ie_customercare@whirlpool.com.
VARIATIONS
We may revise these terms of use at any time by amending this page (or any documents or pages
referenced within these terms). You are expected to check this page (and any documents
referenced within
these terms) from time to time to take notice of any changes we made, as they are binding on
you if you
use the Site
