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Popular troubleshooting fridge issues

My Hotpoint fridge is noisy

A noisy fridge freezer isn’t uncommon, especially on a new appliance.

A sharp cracking sound from within your fridge can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

• The pump/compressor motor – Normal

• Pipe work vibrating against the wall – Check the position

• Gas circulating inside pipes – Normal

• Cracking sounds – Defrosting Air Movement – Normal

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

There is moisture on the inner base of my Hotpoint fridge

Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.

We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Can I stack my Hotpoint fridge and freezer on top of each other?

You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.

In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

My food is not staying fresh

Our Hotpoint refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.

As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.

This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.

Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.

Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online here.

Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Download your manual

Common error codes for fridges

E01 - Refrigerator sensor fault

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E04 - Fridge defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E06 - Main control-board and display board fault

Issue: The display or controls on my appliance are not operating correctly. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E07 - Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

Keep your fridge in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

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