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Fridges

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Popular troubleshooting fridges issues

Can I reverse the doors on my Hotpoint freestanding fridges?

You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 - A charge will be applied.

If you do not have your instruction booklet you can find a replacement user manual [site:manuals].

If you need further assistance please call Hotpoint customer service on 0344 822 4224

What should my Hotpoint fridge temperature be?

Your Hotpoint fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.

As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.

You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.

If you need further assistance please call Hotpoint customer service on 0344 822 4224 

Why are dairy items freezing up in my Hotpoint Frost-Free fridge?

It is vitally important that you store milk in the dairy compartment of your Hotpoint frost-free appliance.

Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

My Hotpoint fridges is noisy

A noisy fridges isn’t uncommon, especially on a new appliance.

A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

• The pump/compressor motor – Normal

• Pipe work vibrating against the wall – Check the position

• Gas circulating inside pipes – Normal

• Cracking sounds – Defrosting Air Movement – Normal

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Download your manual

Common error codes for fridges

E3 — Defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect.

Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224

E7 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

E8 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

EE — Ice maker circuit fault (if fitted)

Issue: The ice maker in my appliance is not working correctly.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

Keep your fridge in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

Model Numbers listed below

Laundry

Dishwasher

Cooling

Cooking

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