Coronavirus update: Our services really matter to our customers where having fully functioning appliances is critical
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Our services really matter to our customers where having fully functioning appliances is critical and this is even more crucial at this time. We need to continue to support you, our customers but ensure we do so safely for everyone. We are constantly monitoring and reviewing our operations to prioritise the health and safety of our colleagues, partners, customers and their families whilst at the same time ensuring we continue to deliver great service as the spread of coronavirus (COVID-19) continues.
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Fridge Freezer Product Notice
Last updated: October 30, 2019
Investigations by the UK Government and Whirlpool have confirmed there are no safety issues with Hotpoint fridge freezer models FF175BP (white) and FF175BG (graphite).
As previously advised, owners of these products can continue to use them as normal.
Owners were invited to contact us and register their details so we could reach them if we needed to provide further information. We would like to take this opportunity to thank all those customers who got in touch with us, and for their patience while these investigations have taken place.
What to do next
We want to provide as many answers as possible to any questions or concerns you may have. On this page you will find all the latest information as well as answers to some frequently asked questions.
Alternatively you can call our freephone hotline on 0800 316 3826
Monday - Friday: 8.00am - 6.00pm.
Saturday: 8.30am - 4.30pm
Sunday: 9.30am - 3.30pm.
Which models does this update concern?
This update concerns Hotpoint fridge freezer models FF175BP (white) and FF175BG (graphite). These appliances were manufactured between March 2006 and July 2009.
How do I check if I have one of these models?
To confirm if you own one of these appliances, you can check the model and serial number, usually located on a sticker behind the salad container, or look for the model data label below on your appliance. However, you do not need to take any further action and can continue to use your fridge freezer as normal.
What investigations have been undertaken to confirm the safety of these products?
We have industry-leading processes that continuously review all our products to ensure they are safe. As is the case with all our appliances, these models were tested prior to sale to ensure they fully complied with all legal safety requirements. Nothing matters more to us than people’s safety and that’s why after June 2017 these models underwent further rigorous testing and analysis. Two separate investigations were carried out – one by the Department for Business, Energy and Industrial Strategy (BEIS) and a second led by product safety experts at Whirlpool. The investigation by BEIS was verified by the Government’s Chief Scientific Adviser and involved safety tests and analysis by both independent experts, and its in-house scientific and technical team.
What did the investigations find?
Both investigations independently found no evidence of any fault with the model FF175BP or its colour variant FF175BG. They also confirmed that the models fully complied with all legal, safety, and regulatory requirements. On the basis of these findings, the Department for Business, Energy & Industrial Strategy has advised Whirlpool there is no reason to undertake a recall or any other kind of corrective action. The Department confirmed that there is no reason to change the advice previously given to consumers that they may continue to use these appliances as normal.
What should I do now?
You need take no further action. As previously advised, if you own one of these models, you can continue to use it as normal. However, if there is anything you are unsure of, don’t hesitate to call our freephone hotline on 0800 316 3826 where a member of our customer services team will be happy to help.
Why did you ask for owners to register their details?
From June 2017, as a precautionary measure, we invited owners of these models to contact us and register their details so we could reach them if we needed to provide further information. We are grateful to all owners who got in touch, and we responded to each of them directly to reassure them that there is no issue and they may continue to use their product as normal.