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Fridge freezers

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Popular troubleshooting fridge freezer issues

My Hotpoint fridge freezer is noisy

A noisy fridge freezer isn’t uncommon, especially on a new appliance.

A sharp cracking sound from within your fridge can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

The pump/compressor motor – Normal

Pipe work vibrating against the wall – Check the position

Gas circulating inside pipes – Normal

Cracking sounds – Defrosting Air Movement – Normal

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

My Hotpoint fridge freezer seems to be running all the time

Your Hotpoint freezer is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.

It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.

Below are a few reasons why your Hotpoint freezer may appear to run for longer:

Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?

Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.

The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

There is moisture on the inner base of my Hotpoint fridge freezer

Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.

We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

How should I defrost my Hotpoint fridge freezer and how often should I do this?

The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.

The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found here.

We recommend the following:

Small fridge with freezer box – Defrost every two weeks

Iced diamond fridge/freezer – Defrost the freezer every 6 months

Iced diamond single freezer – Defrost the freezer every 6 months

Other freezer types and models – Whenever the ice gets to 3-4mmm thick.

Frost-free appliances – These appliances do not need to be defrosted.

If you need further assistance please call Hotpoint customer service 0344 822 4224.

Download your manual

Common error codes for fridge freezer

E01 - Refrigerator sensor fault

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E04 - Fridge defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E06 - Main control-board and display board fault

Issue: The display or controls on my appliance are not operating correctly. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E07 - Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

Keep your fridge freezer in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

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