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Freezer repair

Freezer Repair Advice from The Hotpoint Experts.

Troubleshooting

These are the most frequently asked questions and how to solve your issue.

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My Hotpoint freezers is noisy

A noisy freezers isn’t uncommon, especially on a new appliance.

A sharp cracking sound from within your freezers can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

• The pump/compressor motor – Normal

• Pipe work vibrating against the wall – Check the position

• Gas circulating inside pipes – Normal

• Cracking sounds – Defrosting Air Movement – Normal

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Can I stack my Hotpoint fridge and freezer on top of each other?

You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.

In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Can I reverse the doors on my Hotpoint freestanding freezers?

You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 - A charge will be applied.

If you do not have your instruction booklet you can find a replacement user manual manuals.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

 

 

 

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There is an amber light on my Hotpoint freezers, what is it for?

If an amber light is illuminated on the front of your Hotpoint freezers this means that the fast freeze switch/button has been selected.

If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Error codes

Find every error code here for your Freezer.

See all error codes

E3 — Defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect.

Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224

E7 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

E8 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

EE — Ice maker circuit fault (if fitted)

Issue: The ice maker in my appliance is not working correctly.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

Manuals

Search for your Freezer manual using our search bar.

Find your model number

Popular how to videos for Freezer

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Freezer Repairs

Are you looking for a repair to your Hotpoint Freezer? Look no further!

About us

We at Hotpoint are leaders in the domestic home appliance market. We have over 100 years experience in fixing all your home appliances and we understand that your fridge or freezer is a key piece in the day to day running of your home and keeping it in good working order is crucial. We are the market leaders in the home appliance sector and we repair all of our own brands such as Whirlpool. Indesit, Cannon by Hotpoint and Ariston. We repair washing machines, washer dryers, tumble dryers, fridges, freezers and ovens etc.

Our Engineers

If your product is in or out of guarantee, don't worry, our large team of over 1000 fully trained and qualified engineers will be able to fix it. Our engineers are given all the right tools, to make sure that your freezer is repaired and back and running in the least possible time.

Book a repair

Before you call our dedicated service centre, we recommend you use our quick and simple online form, In just a couple of simple steps you can get a quote for your repair and your repair date booked! Click here for more information

Model Numbers listed below

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Dishwasher

Cooling

Cooking

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