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Tumble dryers

Explore your appliance

What your error codes mean

Please select an error code to reveal the fault and a how to fix it yourself.

F01F02F03F04F05
F06F07F08F09F10
F11F12F13F14F15F16F17F18F19

F01: Electronic circuit board fault

Issue: Tumble Dryer is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again. 0344 822 4224

F02: Motor circuit fault

Issue: Intermittent or no drum rotation during wash cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F03: Temperature sensing fault

Issue: Tumble Dryer not heating on wash or dry settings.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F05: Waste pipe blockage or pump issue

Issue: Tumble Dryer door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing. If none of the above solutions work, it is likely you have a pump failure and will need further assistance. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F06: Door lock fault

Issue: Tumble Dryer door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your Tumble Dryer door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F07: Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F08: Heater fault

Issue: During a wash cycle the programme pauses part way through.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F09: Software fault

Issue: Tumble Dryer isn’t operating multiple flashing lights and/or display. Unable to select a programme.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F11: Pump circuit fault

Issue: Water remains in Tumble Dryer / not pumping out.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F12: Electronic control fault

Issue: Tumble Dryer is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F13: Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F15: Heater control fault (Tumble Dryers and washer dryers)

Issue: Tumble Dryer is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F16: Drum lock position sensor fault (top loading machines only)

Issue: Tumble Dryer drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F18: Internal data error

Issue: Some or all display / functions do not work on my Tumble Dryer.

Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again. If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F19: Fan motor or heating fault (washer dryers only)

Issue: Tumble Dryer is not drying / stops during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

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