Skip to main content

How can we help?

Please select the topic you need

Choose a topic:

  • Spanner Created with Sketch. Repair booking

  • Bulb Created with Sketch. Product advice

  • Register Created with Sketch. Register appliance

  • Parts Created with Sketch. Parts

  • Delivery Created with Sketch. Delivery

  • Page 1 Created with Sketch. New or existing claim

  • ? Created with Sketch. ?  Something else

Contact man image

Your topic: Repair booking

  • What time will my engineer be here?

  • I would like to book a repair

  • Where's my engineer?

  • I need to cancel my engineer visit

  • I need to amend my repair appointment

  • Do I have warranty cover?

  • I'm waiting for a product exchange update

  • Can I purchase an appliance protection plan?

  • Arrival time for engineer visit not received

Your topic: Product advice

  • I need a product manual

  • How do I find video hints & tips?

  • Can I purchase a new appliance?

  • Advice on small appliances eg. kettles

  • Troubleshooting/ help & advice

  • Assistance for new appliances under 28 days

Your topic: Register appliance

  • Register new appliance

  • Change my address details

Your topic: Parts

  • I'm waiting for parts to be fitted

  • I need a part for my new appliance

  • Return parts (purchased)

  • Return parts (issued free of charge

  • I'd like to buy parts & accessories

Your topic: Delivery

  • When will my new appliance be delivered?

  • What time will my delivery be?

  • Appliance damaged on delivery

Your topic: New or existing claim

  • New claim

  • Chasing existing claim with reference no.

  • Report a serious incident

Your topic: Something else

  • What have we done well?

  • Query not covered?

DYNWhat time will my engineer be here?

DYNManage online

DYNRecommended

DYNTo track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Phone

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

Live chat

Wait time:

Less than a minute wait time

Leave us a message

Use either service below to leave us a message and someone will get back to you in the morning.

Tweet us

You can tweet us and we will respond as soon as possible. Use the handle:

Messenger

You can instant message us on Facebook messenger. Find us on:

Purchase a new appliance

Hotpoint's wide range of appliances suits the needs of every kitchen and home.

New appliance

Please tell us about your query, and one of our customer service advisors will get back to you.

Full name*
Number*
Email address*

Office is now closed - Live chat and our call centre will open tomorrow morning

View opening times

Live chat

Phone

03448 224 224
  • Customer support opening hours:
  • Mon - Fri (8am-6.30pm)
  • Saturday (8.30am-5.30pm)
  • Sunday (9.30am-3.30pm)

How can we help you?

How can we help?