How can we help?

Please select the topic you need

Choose a topic:

  • Spanner Created with Sketch. Repair booking

  • Bulb Created with Sketch. Product advice

  • Register Created with Sketch. Register appliance

  • Parts Created with Sketch. Parts

  • Delivery Created with Sketch. Delivery

  • Page 1 Created with Sketch. New or existing claim

  • ? Created with Sketch. ?  Something else

Contact man image

Your topic: Repair booking

  • I would like to book a repair

  • Amend / cancel my appointment

  • Update on engineer arrival

  • I'm waiting for a product exchange update

  • Can I purchase an appliance protection plan?

Your topic: Product advice

  • I need a product manual

  • Can I purchase a new appliance?

  • Troubleshooting/ help & advice

  • Assistance for new appliances under 28 days

Your topic: Register appliance

  • Register new appliance

  • Change my address details

Your topic: Parts

  • I'm waiting for parts to be fitted

  • I need a part for my new appliance

  • Return parts (purchased)

  • Return parts (issued free of charge)

  • I'd like to buy parts & accessories

Your topic: Delivery

  • Update on new appliance delivery

  • Appliance damaged on delivery

Your topic: New or existing claim

  • Report damage to property

  • Follow up claim with ref number eg. m-**-******

  • Report a serious incident

Your topic: Something else

  • Do you have feedback for us?

  • Query not covered?

DYNWhat time will my engineer be here?

DYNManage online

DYNRecommended

DYNTo track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Please tell us about your query, and one of our customer service advisors will get back to you.

Full name*
Number*
Email address*

I can confirm that I am submitting these details as a result of damage being caused to my property. This is no way in relation to a service issue/query. Please tick here to fill in the form

WhatsApp greenCreated with Sketch.

WhatsApp

Instant message us through WhatsApp to talk to one of our customer service advisers.

Open WhatsApp
  • We respond:
  • Mon - Fri: 8am - 6pm
  • Sat 8:30am - 4:30pm
  • Sun 9:30am - 3:30pm

Live chat

Wait time:

Less than a minute wait time

Phone

03448 224 224

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

Leave us a message

Use either service below to leave us a message and someone will get back to you in the morning.

Tweet us

You can tweet us and we will respond as soon as possible. Use the handle:

Messenger

You can instant message us on Facebook messenger. Find us on:

Purchase a new appliance

Hotpoint's wide range of appliances suits the needs of every kitchen and home.

New appliance

Office is now closed - Live chat and our call centre will open tomorrow morning

View opening times

Live chat

Phone

03448 224 224
  • Customer support opening hours:
  • Mon - Fri (8am-6.30pm)
  • Saturday (8.30am-5.30pm)
  • Sunday (9.30am-3.30pm)

How can we help you?

How can we help?