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  • Spanner Created with Sketch. Repair booking

  • Bulb Created with Sketch. Product advice

  • Register Created with Sketch. Register appliance

  • Parts Created with Sketch. Parts

  • Delivery Created with Sketch. Delivery

  • Page 1 Created with Sketch. New or existing claim

  • ? Created with Sketch. ? Something else

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Topic > Repair Booking

Your topic: Repair booking

  • What time will my engineer be here?

  • I would like to book a repair

  • Where's my engineer?

  • I need to cancel my engineer visit

  • I need to amend my repair appointment

  • Do I have warranty cover?

  • I'm waiting for a product exchange update

  • Can I purchase an appliance protection plan?

  • Arrival time for engineer visit not received

Topic > Product advice

Your topic: Product advice

  • I need a product manual

  • How do I find video hints & tips?

  • Can I purchase a new appliance?

  • Advice on small appliances eg. kettles

  • Troubleshooting/ help & advice

  • Assistance for new appliances under 28 days

Topic > Register appliance

Your topic: Register appliance

  • Register new appliance

  • Change my address details

Topic > Parts

Your topic: Parts

  • I'm waiting for parts to be fitted

  • I need a part for my new appliance

  • Return parts (purchased)

  • Return parts (issued free of charge)

  • I'd like to buy parts & accessories

Topic > Delivery

Your topic: Delivery

  • When will my new appliance be delivered?

  • What time will my delivery be?

  • Appliance damaged on delivery

Topic > New or existing claim

Your topic: New or existing claim

  • New claim

  • Chasing existing claim with reference no.

  • Report a serious incident

Topic > Something else

Your topic: Something else

  • What have we done well?

  • Query not covered?

Topic > Repair booking >

What time will my engineer be here?

What time will my engineer be here?

Manage online

Recommended

To track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Live chat

Wait time:

Less than a minute wait time

Topic > Repair booking >

I would like to book a repair

I would like to book a repair

Book online

Recommended

To book a repair please click below. Click on the plan / warranty type you have and we will put you through to the right team to help you today.

Book a repair

Live chat

Wait time:

Less than a minute wait time

Phone

03448 224 224

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

Topic > Repair booking >

Where's my engineer?

Where's my engineer?

Manage online

Recommended

To track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Live chat

Wait time:

Less than a minute wait time

Topic > Repair booking >

Where's my engineer?

I need to cancel my engineer visit

Manage online

Recommended

To track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Live chat

Wait time:

Less than a minute wait time

Topic > Repair booking >

I need to amend my repair appointment

I need to amend my repair appointment

Manage online

Recommended

To track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Live chat

Wait time:

Less than a minute wait time

Topic > Repair booking >

Do I have warranty cover?

Do I have warranty cover?

Live chat

Wait time:

Less than a minute wait time

Topic > Repair booking >

I'm waiting for a product exchange update

I'm waiting for a product exchange update

Please tell us about your query, and one of our customer service advisors will get back to you.

Full name*
Number*
Email address*

Topic > Repair booking >

Can I purchase an appliance protection plan?

Can I purchase an appliance protection plan?

Warranty Plan

If your appliance is out of warranty and you would like to purchase a plan please click below. Click on the warranty type you have and we will put you through to the right team to help you today.

Purchase a warranty plan

Topic > Repair booking >

Arrival time for engineer visit not received

Arrival time for engineer visit not received

Manage online

Recommended

To track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Live chat

Wait time:

Less than a minute wait time

Topic > Product advice >

I need a product manual

I need a product manual

Manuals

Recommended

You can find your manual by searching on our manual page. Please click on the below link

Find your manual here

Live chat

Wait time:

Less than a minute wait time

Topic > Product advice >

How do I find video hints & tips?

How do I find video hints & tips?

YouTube

Recommended

Get the very best out of your appliance by watching our latest hints and tips videos on our YouTube channel, don't forget to subscribe!

Take me to YouTube

Topic >Delivery>

Appliance damaged on delivery

Appliance damaged on delivery

Phone

03448 224 466

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

Topic > Product advice >

Advice on small appliances eg. kettles

Advice on small appliances eg. kettles

Live chat

Wait time:

Less than a minute wait time

Topic > Product advice >

Troubleshooting/ help & advice

Troubleshooting/ help & advice

YouTube

Recommended

Get the very best out of your appliance by watching our latest hints and tips videos on our YouTube channel, dont forget to subscribe! Help and advice wrong: Visit out help and advice centre to help troubleshoot your appliance.

Take me to YouTube

Help & Advice

Visit out help and advice centre to help troubleshoot your appliance.

Go to help & advice

Live chat

Wait time:

Less than a minute wait time

Topic > Product advice >

Assistance for new appliances under 28 days

Assistance for new appliances under 28 days

YouTube

Recommended

Get the very best out of your appliance by watching our latest hints and tips videos on our YouTube channel, dont forget to subscribe!

Take me to YouTube

Phone

03448 224 466

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

Topic > Register appliance >

Change my address details

Change my address details

Live chat

Wait time:

Less than a minute wait time

Topic > Parts >

I'm waiting for parts to be fitted

I'm waiting for parts to be fitted

Live chat

Wait time:

Less than a minute wait time

Topic > Parts >

I need a part for my new appliance

I need a part for my new appliance

Live chat

Wait time:

Less than a minute wait time

Topic > Parts >

Return parts (issued free of charge)

Return parts (issued free of charge

Live chat

Wait time:

Less than a minute wait time

Topic > Delivery >

When will my new appliance be delivered?

When will my new appliance be delivered?

Live chat

Wait time:

Less than a minute wait time

Topic > Delivery >

What time will my delivery be?

What time will my delivery be?

Live chat

Wait time:

Less than a minute wait time

Topic > New or existing claim >

New claim

New claim

Live chat

Wait time:

Less than a minute wait time

Topic > New or existing claim >

Chasing existing claim with reference no.

Chasing existing claim with reference no.

Live chat

Wait time:

Less than a minute wait time

Topic > Something else >

Query not covered?

Query not covered?

Phone

03448 224 224

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

Live chat

Wait time:

Less than a minute wait time

Topic > Register appliance >

Register new appliance

Register new appliance

Register appliance

Click the link below to register your appliance:

Register your appliance

Topic > Product advice >

Can I purchase a new appliance?

Can I purchase a new appliance?

Appliance replacement team

01733 287 889

Wait time:

Less than 5 minutes

  • Lines are open:
  • Tuesday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm

Purchase a new appliance

hotpoint's wide range of appliances suits the needs of every kitchen and home.

New appliance

Topic > Parts >

Return parts (purchased)

Return parts (purchased)

Visit parts website

Recommended

To return your part(s) please visit our parts website where you can arrange return of these items.

Go to Parts

Phone

03448 225 225

Wait time:

Less than 5 minutes

  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm

Live chat

Wait time:

Less than a minute wait time

Leave us a message

Use either service below to leave us a message and someone will get back to you in the morning.

Tweet us

You can tweet us and we will respond as soon as possible. Use the handle:

Messenger

You can instant message us on Facebook messenger. Find us on:

Topic > Parts >

I'd like to buy parts & accessories

I'd like to buy parts & accessories

Visit parts website

Recommended

Please visit our parts website where we have a range of parts for all your hotpoint appliances.

Go to Parts

Topic > New or existing claim >

Report a serious incident

Report a serious incident

Please explain in detail, details of the incident, and one of our advisors will get back to you.

Full name*
Number*
Email address*

Topic > Something else >

What have we done well?

What have we done well?

Please explain in detail, details of the incident, and one of our advisors will get back to you.

Full name*
Number*
Email address*

Office is now closed - Live chat and our call centre will open tomorrow morning

View opening times

Live chat

Phone

03448 224 224
  • Customer support opening hours:
  • Mon - Fri (8am-6.30pm)
  • Saturday (8.30am-5.30pm)
  • Sunday (9.30am-3.30pm)

Can we help you with?

Booking a repair

Tumble Dryer Issues

Parts & Accessories

I would like to complain

Other issues

How can we help?