Q: My Hotpoint freezer is noisy

A noisy freezer isn’t uncommon, especially on a new appliance.A sharp cracking sound from within your freezer can usually be attributed to the build up of frost on your internal fridge components.Causes of noise:• The pump/compressor motor – Normal• Pipe work vibrating against the wall – Check the position• Gas circulating inside pipes – Normal• Cracking sounds – Defrosting Air Movement – NormalIf you need further assistance please call Hotpoint customer service on 0344 822 4224.

Q: Our Engineers

If your product is in or out of guarantee, don’t worry, our large team of over 1000 fully trained and qualified engineers will be able to fix it. Our engineers are given all the right tools, to make sure that your freezer is repaired and back and running in the least possible time.

Question 1

Can I stack my Hotpoint fridge and freezer on top of each other?

Accepted Answer

You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 2

Can I reverse the doors on my Hotpoint freestanding freezer?

Accepted Answer

You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 &ndash; A charge will be applied.If you do not have your instruction booklet you can find a replacement user manuals here.If you need further assistance please call Hotpoint customer service on 0344 822 4224.Shop our popular products.Fridge Care KitFridge & Freezer Hygienizer Cleaner SprayFridge & Freezer Defrost SprayFridge Odour Absorber Shop Spare Parts

Question 3

There is an amber light on my Hotpoint freezer, what is it for?

Accepted Answer

If an amber light is illuminated on the front of your Hotpoint freezer this means that the fast freeze switch/button has been selected.If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 4

My Hotpoint freezer is noisy

Accepted Answer

A noisy freezer isn&rsquo;t uncommon, especially on a new appliance.A sharp cracking sound from within your freezer can usually be attributed to the build up of frost on your internal fridge components.Causes of noise:&bull; The pump/compressor motor &ndash; Normal&bull; Pipe work vibrating against the wall &ndash; Check the position&bull; Gas circulating inside pipes &ndash; Normal&bull; Cracking sounds &ndash; Defrosting Air Movement &ndash; NormalIf you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 5

Environmental temperature sensor fault

Accepted Answer

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

Question 6

Defrost sensor fault

Accepted Answer

Issue: The compartment temperature in my fridge is incorrect.Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224.

Question 7

Environmental temperature sensor fault

Accepted Answer

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

Question 8

Ice maker circuit fault (if fitted)

Accepted Answer

Issue: The ice maker in my appliance is not working correctly.Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

Question 9

About us

Accepted Answer

We at Hotpoint are leaders in the domestic home appliance market. We have over 100 years experience in fixing all your home appliances and we understand that your fridge or freezer is a key piece in the day to day running of your home and keeping it in good working order is crucial. We are the market leaders in the home appliance sector and we repair all of our own brands such as Whirlpool. Indesit, Cannon by Hotpoint and Ariston. We repair washing machines, washer dryers, tumble dryers, fridges, freezers and ovens etc.

Question 10

Our Engineers

Accepted Answer

If your product is in or out of guarantee, don&rsquo;t worry, our large team of over 1000 fully trained and qualified engineers will be able to fix it. Our engineers are given all the right tools, to make sure that your freezer is repaired and back and running in the least possible time.

Question 11

Book a repair

Accepted Answer

Before you call our dedicated service centre, we recommend you use our quick and simple online form, In just a couple of simple steps you can get a quote for your repair and your repair date booked! Click here for more information.