We are very sorry that some of our consumers have experienced problems with the appliances that BBC Watchdog have featured.
At Indesit Company, the safety of our appliances is our priority and we continually monitor the performance of all our products. We treat any issues regarding the safety of our machines with the utmost seriousness. The particular cases highlighted on the programme, as well as the cases that have been brought to our attention, have been dealt with promptly and on a case by case basis.
The incidents outlined has been identified as a technical issue with a very small percentage of washing machine production during periods of 2007 to 2009 could be affected. On becoming aware of the potential issue it was risk assessed under General Product Safety Regulations and was classified as ‘Very Low’ risk therefore it was concluded that no direct consumer notification was required.
We take consumer concerns very seriously, through our ongoing and continual monitoring of all our products in the market place we identified a further improvement to reduce the risk to ‘Extremely low’.
We would also like to inform consumers that this problem does not affect any Indesit or Hotpoint model on sale today.
Consumer satisfaction is extremely important to us, Indesit Company apologises to our consumers for any inconvenience caused, and we reaffirm our commitment to delivering quality, reliable products.
Find out if your washing machine has been affected
Please enter the model number and serial number which can be found either engraved on the top or on a sticker on the left hand side of the inner part of the door