Received a text message about a replacement?
Some customers with repairs booked on our extended warranties have been contacted by text. If you have received this message “Hi it’s Hotpoint. Sorry we can’t get to you sooner. Would you consider a replacement machine?” it is from us. Please see below.
Frequently Asked Questions
Yes, it is an offer from Whirlpool and your extended provider Domestic & General.
We realise that some of our customers are having to wait longer than usual for repairs. We are offering selected customers the choice of keeping the repair or having a new product.
This process will only be in place for a short time and we need customers to serve themselves on our bespoke website. On the website is a limited range of appliances that will only suit certain customers.
Having a new product instead of a repair costs you nothing more for the product. You simply need to carry on paying the monthly payment for the plan and a charge of £24 to cover delivery of the new product and removal of your old product.
Yes, you will be directed to an external and secure site for the processing of your online payment. This service is hosted by a third party who are fully accredited with the highest Level 1 PCI DSS by Visa and MasterCard. Their systems and security controls are based on current industry standards and have several layers of technology in place to ensure the confidentiality of your information. Your card details will never be seen, stored or accessed by us.
If you wish to carry on with the repair do nothing. If you wish to see the product options click on the link in the text message you received.
Sorry, this option can only be taken up on the website and access to the website is by invitation only. If you can forward the text message to a device with internet access then you will be able to access the website.
If you are interested act now – this offer is only available for a short time. If you do nothing your repair will take place as scheduled.