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Privacy Policy

Privacy Policy

This privacy policy explains how Whirlpool UK Appliances Limited ("Whirlpool", "we", "us" and "our"), will collect, use, disclose and transfer your personal information when you register on our website Hotpointservice.co.uk.

Note that if you have registered to use another Whirlpool service or website (such as to register a connected appliance or use our other services) then this privacy policy will not apply and you should refer to the privacy policy of the relevant website or service which will provide information about how we handle your personal information in those circumstances.

Whirlpool UK Appliances Limited, is part of the global Whirlpool group of companies that sells products under the Indesit, Ariston, Hotpoint. Hotpoint-Ariston and Creda brand names (referred to in this policy as the "Whirlpool Group").

Information we collect from you

Information that you provide when you contact us, such as to register appliance or report a problem. This information includes (but is not limited to) your title (Miss, Mrs, Mr, etc.), first and last names, address and contact information such as your email and telephone number, bank account details.

Details of transactions you carry out as part of any associated campaign and of the fulfilment of that transaction, such as modification, replacement of your appliance as well as any related promotions.

Information we may automatically collect about you. We may automatically collect information about your computer when you access our websites, including your IP address, operating system and browser type.

How we use your information

To conduct our outreach and service campaign to modify, replace your product;

To offer you alternative solutions provided as part of any associated programme;

To communicate with you about your account or your appliance, to respond with your enquiries or complaints and to send you communications;

To contact you to complete surveys that we use for market research purposes, although you do not have to respond to them;

To provide you with the products or services that you request from us;

To carry out our obligations arising from contracts entered into between you and us, if any;

To notify you about changes to our services;

Sharing it with other Whirlpool Group entities for the same purposes above.

We may also generate, use and disclose aggregated and/or anonymised information and statistics about the modification programme services for advertising and strategic purposes and share these with third parties.

Your information will be stored on Whirlpool Group databases (this means it will be shared by Whirlpool with other members of the Whirlpool Group). In addition, it may be stored on databases managed through external third party providers of hosting services, with which the relevant member(s) of Whirlpool Group has signed an agreement in compliance with the applicable data protection laws. A list of such external providers is available on request. We will not rent, sell or share information collected for the purposes above with other people or non-affiliated companies except as described in this privacy policy.

with external third parties acting or performing functions on our behalf, such as call centre operators, shippers, service providers or field call engineers. A list of such external providers is available on request.

with public authorities, including but not limited to safety authorities, which may be relevant in relation to any associated service programmes and related activities.

when we believe such disclosure is necessary to identify, investigate or pursue action with regard to any injury or interference with the rights and property of the Whirlpool Group;

to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law;

to assist us in the prevention or investigation of fraud, any violation, or other legal compliance breaches;

in the event that Whirlpool sells or transfer a part of its business, but only as necessary in connection with the sale. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this privacy policy.

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