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This section contains the answers to the most common questions that we have received through our 'Contact Us' section. They are laid out in order to provide you with the information that you need to feel safe and secure in interacting with us. The questions are set out into specific areas depending on the nature of your question. If, however, we do not answer your question here then please use our "Contact Us" section.
General
Q. What is 'Hotpoint Service'?
A. Hotpoint Service is the only official repair organisation for Hotpoint, Indesit, Cannon, Creda and Ariston collectively known as Indesit Company UK Limited. We will repair your washing machine, dishwasher, fridge, freezer, gas cooker, electric cooker, oven, hob or any other Hotpoint branded appliance. All employees of 'Hotpoint Service' are employed by Indesit Company UK. To find out more about 'Hotpoint Service' visit our about us section. By choosing us to service your appliance you are safe in the knowledge that you have chosen the people who made it!
Q. How can I get in touch with 'Hotpoint Service'?
A. Use our 'Contact Us' section by clicking here. This gives you the option of emailing the specific department you have an enquiry with or alternatively provides a range of phone numbers together with our head office address. Or simply calll us now on 08448 224 224 to arrange a low cost fixed price repair on any Hotpoint washing machine, dishwasher, fridge, freezer, gas cooker, electric cooker, oven, hob or any other Hotpoint branded appliance.
Service Repairs
Q. How much does it cost for an engineer?
A. We can now fix your Hotpoint washing machine, dishwasher, fridge, freezer, gas cooker, electric cooker, oven, hob or any other Hotpoint branded appliance for a low fixed price. Our fully trained Hotpoint specialist engineers can repair your appliance for a one off charge that includes:
- Call out
- All parts
- All labour
Our fixed rate repair charge makes life easy: Repair charges from just £74.98 (€114 in ROI)
- A one off repair charge with NO hidden extras
- Convenient Cash and Hassle free service
- Repair cost includes call out and ALL parts and labour
- Your whole appliance is guaranteed for 90 days
- Pay monthly options available
- We only use genuine Hotpoint parts
Call us today on 08448 224 224
Q. Why should I choose 'Hotpoint Service' to repair my appliance?
A. We employ around 1,000 Hotpoint engineers throughout the United Kingdom and the Republic of Ireland and can therefore offer you service at your convenience. We are the appliance industry's largest service operation in the UK and Ireland. You are safe in the knowledge that we will only fit genuine Hotpoint parts which have been purposefully designed to fit only our appliances. Following the repair the whole appliance is guaranteed for 90 days. This means that should another fault develop within 90 days of the first repair we will repair it at no additional charge to you.
Q. What areas of the Country do you work in?
A. Areas We Cover. We will repair in all areas of the UK and Ireland. We will repair your washing machine, electric cooker, gas cooker, fridge, freezer, dishwasher, hob, oven or tumble dryer where ever you live:
| Aberdeen, Abingdon, Accrington, Airdrie, Aldershot, Alfreton, Altrincham, Andover, Ashford, Ashton-Under-Lyne, Aylesbury, Ayr, Banbury, Bangor, Barking, Barnet, Barnsley, Barnstaple, Barrow-In-Furness, Barry, Basildon, Basingstoke, Bath, Bathgate, Beckenham, Bedford, Benfleet, Bexhill-On-Sea, Bicester, Bilston, Birkenhead, Birmingham, Bishop Auckland, Bishop's Stortford, Blackburn, Blackpool, Bognor Regis, Bolton, Bootle,Boston, Bournemouth, Bracknell, Bradford, Braintree, Brentwood, Bridgend, Bridgwater, Bridlington, Brighton, Bristol, Bromley, Bromsgrove, Burnley, Burton-On-Trent, Bury, Bury St. Edmunds, Caerphilly, Camberley, Cambridge, Cannock, Canterbury, Cardiff, Carlisle, Castleford, Chatham, Cheadle, Chelmsford, Cheltenham, Chester, Chester Le Street, Chesterfield, Chichester, Chippenham, Chorley, Christchurch, Clacton-On-Sea, Coalville, Coatbridge, Colchester, Corby, Coventry, Crawley, Crewe, Croydon, Cwmbran, Dagenham, Darlington, Dartford, Derby, Dewsbury, Doncaster, Dorchester, Dover, Dudley, Dumfries, Dundee, Dunfermline, Dungannon, Dunstable, Durham, Eastbourne, Eastleigh, Edgware, Edinburgh, Ellesmere Port, Ely, Enfield, Epsom, Exeter, Falkirk, Fareham, Farnborough, Farnham, Feltham, Folkestone, Gateshead, Gillingham, Glasgow, Glenrothes, Gloucester, Goole, Gosport, Grantham, Gravesend, Grays, Great Yarmouth, Greenock, Grimsby, Guildford, Halesowen, Halifax, Hamilton, Harlow, Harrogate, Harrow, Hartlepool, Hastings, Hayes, Haywards Heath, Hemel Hempstead, Hereford, High Wycombe, Hinckley, Hitchin, Hornchurch, Horsham, Houghton Le Spring, Hounslow, Hove, Huddersfield, Hull, Huntingdon, Hyde, Ilford, Ilkeston, Inverness, Ipswich, Keighley, Kettering, Kidderminster, Kilmarnock, King's Lynn, Kingston Upon Thames, Lancaster, Leamington Spa, Leeds, Leicester, Leigh, Leigh-On-Sea, Leighton Buzzard, Lichfield, Lincoln, Lisburn, Littlehampton, Liverpool, Livingston, Llanelli, London, Loughborough, Lowestoft, Luton, Lytham St. Annes, Macclesfield, Maidenhead, Maidstone, Manchester, Mansfield, Merthyr Tydfil, Middlesbrough, Milton Keynes, Mitcham, Morecambe, Morpeth, Motherwell, Neath, Nelson, Newark, Newbury, Newcastle, Newcastle Upon Tyne, Newport, Newry, Newton Abbot, Newtownabbey, Newtownards, North Shields, Northampton, Northwich, Norwich, Nottingham, Nuneaton, Oldbury, Oldham, Ormskirk, Orpington, Oxford, Paignton, Paisley, Peterborough, Plymouth, Pontefract, Pontypool, Pontypridd, Poole, Port Talbot, Portsmouth, Preston, Ramsgate, Reading, Redcar, Redditch, Richmond, Rochdale, Rochester, Romford, Rotherham, Rugby, Ruislip, Runcorn, Sale, Salford, Salisbury, Scarborough, Scunthorpe, Sevenoaks, Sheffield, Shipley, Shrewsbury, Sidcup, Sittingbourne, Slough, Smethwick, Solihull, South Shields, Southall, Southampton, Southend-On-Sea, Southport, Southsea, Spalding, St. Albans, St. Austell, St. Helens, St. Leonards-On-Sea, Stafford, Stevenage, Stirling, Stockport, Stockton-On-Tees, Stoke-On-Trent, Stourbridge, Stroud, Sudbury, Sunderland, Surbiton, Sutton, Sutton Coldfield, Sutton-In-Ashfield, Swadlincote, Swansea, Swindon, Tamworth, Taunton, Telford, Thetford, Thornton-Cleveleys, Tonbridge, Torquay, Trowbridge, Truro, Tunbridge Wells, Twickenham, Uxbridge, Wakefield, Wallasey, Wallsend, Walsall, Waltham Cross, Warrington, Warwick, Washington, Waterlooville, Watford, Wellingborough, Welwyn Garden City, Wembley, West Bromwich, Weston-Super-Mare, Weymouth, Whitley Bay, Widnes, Wigan, Willenhall, Winchester, Wirral, Wisbech, Witney, Woking, Wokingham, Wolverhampton, Worcester, Worksop, Worthing, Wrexham, Yeovil, York |
Q. How can I book one of your engineers to repair my Hotpoint appliance?
A. Simply use our on-line 'Book A Service Call' feature by clicking here. This feature is directly linked into our call booking software applications and allows you to select your preferred appointment time (subject to availability). Alternatively you can also call our service centre on 08448 224 224 to book a Hotpoint repair.
Q. My appliance is covered by an extended warranty, can I still use this system to book one of your engineers?
A. Yes you can. However, some of the extended warranty companies that we undertake repair work on behalf of insist that you get an authorisation number from them before we carry out the repair. If this is the case with your extended warranty provider then simply get this authorisation number and then indicate it on the warranty details page on our on-line system. You can then book one of engineers using our on-line system by clicking here.
Q. Why do you need all this information about the appliance?
A. Having as much information about your Hotpoint appliance as possible enables us to offer you a much better service. For example, if you tell us as much about the fault of the appliance we can try to ensure that our engineer has the required spare part(s) needed for when he visits you. We need to know where you bought the product from as well as we have agreements with some high street retailers where we have to pass the repair work to them first.
Q. Do your engineers only repair appliances or can they install an appliance or do a safety check for me?
A. Our engineers are also able to install appliances and can carry out safety checks (known as an appliance health-check). You can also book these using our on-line system by clicking here or calling us on 08448 224 224.
Using This Website
Q. Is this website secure?
A. Yes, you will see that if you order a Hotpoint spare part from us then when you reach the credit card information page a small padlock symbol should appear on your screen in the bottom right of your internet browser page. This indicates that this page is secure. You can also see this by the fact that the website address will change from starting with http:// to https://. The addition of the 's' also indicates a secure section.
Q. What do you do with my personal details?
A. We only need your personal details in order to complete any transaction, enquiry or engineer booking. After that we do keep your details on file but only in case any issue arises at a later date. We do not supply your details to any third party. The only time that we may contact you is to advise you that we have a new competition to win a Hotpoint appliance or of a similar offer based on your information but you are given the option to unsubscribe from receiving any further marketing offers. For more information about this please email us at service.website@indesitcompany.com.
Extended Warranties
Q. What benefits will purchasing an extended warranty have?
A. Quite simply all parts and labour charges will be covered by an extended warranty so you'll have no unexpected bills to pay. There is also no limit on the number of repairs you can have covered by the warranty. For more information about our extended warranty schemes, please click here or telephone us on 08448 24 24 24.
Register Your Appliance
Q. Is there any reason as to why I should register my appliance?
A. Registering your Hotpoint washing machine, dishwasher, fridge, freezer, gas cooker, electric cooker, oven, hob or any other Hotpoint branded appliance ensures that we know when you bought the appliance in question. This means that you will automatically be covered for your full 12 months parts and labour guarantee and that this can not be disputed. It also ensures that we can keep you up to date with any product developments should the need arise and keep you informed about our competitive extended warranties schemes as discussed above. You can register your appliance on-line by clicking here
Instruction Booklets
Q. What do I do if I need a replacement instruction booklet for my appliance?
A. We have instruction booklets available to be downloaded for over 1,000 Hotpoint washing machines, dishwashers, fridges, freezers, gas cookers, electric cookers, ovens, hobs or any other Hotpoint branded appliance. Simply visit our 'Download an Instruction Booklet' section. If the instruction booklet is not available for your appliance then you can also request a paper copy to be sent in the post to you. However, there may be a charge for this is the appliance is over 12 months old.
Trade Customers
Q. Can I apply for a spare parts account?
A. Spare parts accounts are only for trade customers. If you are a trade customer then you can apply for a spare parts account. There are some terms and conditions that need to be met. These together with an on-line account application form are set out in more detail here.
Q. How can I get more information about trading with you.
A. Visit our 'Business 2 Business' section which is exclusively for our trade customers. Here you will find a whole host of information about trading with us together with a list of key trade contacts who can assist you further. The Business 2 Business section can be found by clicking here.
Terms & Conditions
Q. Is reading the terms and conditions important?
A. Yes it is as they fully explain your rights regarding any order that you place with us and also include information about our Privacy and Security Policies. Our full terms and conditions can be found here
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