On this page we have listed some questions that our customers commonly ask about the performance of their Hotpoint cooker. All the solutions we’ve suggested are non-technical so hopefully you won’t need a visit from a service engineer.

Of course, we are always on hand to help though, and don’t forget, you can download your user manual on our site as well.  Alternatively phone us on 03440 903 444 to book a repair.

 

General cooking

The hotplate is not illuminating fully

Combination hotplates as used on most modern Hotpoint ceramic topped cookers employ two different types of heating element, combined within one hotplate assembly. As such you may well see a difference of illumination levels between the inner and outer sections of the plate itself. If these types of hotplate are energised without a pan on the hob, the inner section of the plates will appear very dark or unlit in comparison to the outer sections however they are working correctly.

halogen

 

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Which pans are suitable for use on my Hotpoint ceramic hob?

You must not use glass or copper-bottomed cookware, as this material will damage the surface of your ceramic glass. 
See your Hotpoint user manual for a full list of materials that can and cannot be used.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.


PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

There is excessive moisture in my Hotpoint gas oven

One of the main by-products of burning natural gas is the production of water vapour. You must therefore cover any food stuffs in a cooking vessel with a close fitting lid, otherwise water will accumulate within the oven cavities.

Also make sure that the appliance is sat level on the floor to encourage any moisture to travel naturally towards the rear of the Hotpoint oven where it will be naturally dispersed.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.


PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

The rings on my Hotpoint gas cooker will not ignite

Should one or more of the gas cooker rings not ignite, check that the burners themselves are free from fibre or strands of a cleaning pad, simply remove the burner caps and wipe around the burner rings with a dry lint free cloth then re-try.

If you have a glass lid fitted to your Hotpoint appliance, ensure that it is fully upright and free from any obstructions as either of these conditions will result in the gas supply to the hotplates being shut off until the problem is resolved.

If the problem persists, ensure that the batteries (where fitted) are new, or if the Hotpoint cooker/hob has a plug, check the socket is working and try a new fuse.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

My Hotpoint oven will not work

By far the most common problem our telephone staff encounter when a customer’s Hotpoint oven will not work is due to the timer not being setup properly.
Our Hotpoint cooker timers come in various designs and configurations so always refer to your manual for advice and information.

1. Ensure the time of the day is set
2. Ensure the manual symbol is displayed
3. If auto is displayed, reset the manual mode.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.


PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

There is a fan running and I am not using the ovens

Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply

My solid hotplates are staying warm long after the cooking has finished

Because of the dense materials used in the manufacture of Hotpoint solid hotplates they can often feel warm long after the Hotpoint hob top has been switched off. This is a normal characteristic of solid hotplates which work in a slightly different manner to other types of electric heating elements.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

What are the installation requirements for my Hotpoint electric cooker?

Full installation instructions are included in all the customer instruction booklets. Always refer to these instructions for installation requirements. Should you not have access to your user manual you can download a copy or call our parts hotline on 08448 225 225.

Alternatively you can also use our ‘Contact Us‘ section for more information.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

My new Hotpoint cooking cooker smells and smokes

New Hotpoint ovens and hobs can produce a pungent smell upon initial operation as the adhesives and coatings used during manufacturing process are being “burnt off”.  This is quite normal and any odours will be removed quickly.

Ovens/Grills: Set the oven to its highest temperature and ensure the room is well-ventilated. Leave the oven on for 2 hours.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Poor cooking results?

Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.

Remember to centralise your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel. This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.

Pans with high sides may effect the cooking performance due to airflow.

 

middleshelf



PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

The hotplates are coming on and off

All Hotpoint electric hotplates employ the same basic operation which is in order to regulate the temperature of the hotplates, a switch mechanism continually powers up the plates then switches them off after a pre-determined time span has elapsed. This enables the user to vary the temperature of the plates individually and is part of the normal operation of any electric hotplate.

Don’t forget, should our advice fail to solve your issue phone us on 08440 903 444.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Hotpoint Induction Hobs

General Information on Hotpoint Induction Hobs

How does induction-cooking work?

Unlike conventional electric hobs induction hobs do not work by directly heating the glass surface from underneath. The cooking vessel itself is the heating element. Heat is produced directly inside the pan, provided it is made from a ferromagnetic material, i.e. iron or steel. Because of this it is extremely important to use the correct pans. 

Ease of use

The beauty of Hotpoint induction hobs is that each plate can be controlled independently of its surrounding hotplates, for a fixed period at whatever temperature level the user requires.

Safety

After cooking, the surface of any hob can get hot as heat is transferred from the cooking vessel back onto the hob glass. For your safety, our induction hobs have a residual heat indicator, which will be displayed (normally by a letter H adjacent to the heating zone selection key) until the hob temperature is below 60 degrees centigrade. 

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

How do I perform a cooking routine?

1. Put an appropriately sized ferromagnetic pan on the hotplate required
2. Power on the hob by pressing the on/off button once indhobonbut (1)
3. Select the hotplate you are using by pressing the corrosponding button indhobzonebut
4. Select the heat setting for the zone by using the + / – buttons indhobplusbutindhobminusbut
5. The heat setting will be shown above the zone you have selected. indhobheatset
6. When you have finished cooking, press the minus button to reduce the heat setting until it is zero indhobminusbut
7. Use the On/Off Button to turn the hob off

 

indhobonbut (1)

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

How do I set my Hotpoint hob for timed cooking?

1. Put an appropriately sized ferromagnetic pan on the hotplate required
2. Power on the hob by pressing the on/off button once indhobonbut (1)
3. Select the hotplate you are using by pressing the corrosponding button indhobzonebut
4. Select the heat setting for the zone by using the + / – buttons indhobplusbutindhobminusbut
5. The heat setting will be shown above the zone you have selected. indhobheatset
6. Press the clock button and 00 will be displayed with a flashing LED indhobtimeflashzero
7. Press the + or – buttons to select a time up to 99 minutes in increments of 1 minute. indhobplusbutindhobminusbut
8. When the correct time is reached, press the clock button to set your time and the flashing LED will become steady. indhobtimesteady

9. At any time during the cooking period you can reduce or increase the time by following steps 6 – 8. When the clock reaches 00, the hob will emit a beeping sound and the heat will be turned off.

10. Use the On/Off Button to turn the hob off indhobonbut (1)

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or replacement spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

What heat setting should I put the hob on?

Setting       Use
1
  • Melting Butter or Chocolate etc
2 or 3
  • Heating food gently
  • Keeping water simmering
  • Heating sauces containing egg yolk and butter
  • Simmering Stews, Meat, Fish or Vegetables
4 or 5
  • Heating solid or liquid foods
  • Keeping water boiling
  • Thawing frozen vegetables
  • Making 2-3 egg omelettes
6 or 7
  • Cooking food just above simmering
  • Maintaining a rolling boil for preserve making
8 or 9
  • Sealing meat and frying fish
9
  • Frying potatoes.
  • Boiling water.
  • Deep fat frying.
  • Dissolving sugar for preserve making.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

What utensils or pans can I use with my Hotpoint induction hob?

  • Cast iron, enamelled steel and special stainless steel for induction are compatible.
  • Copper, ceramic, earthenware, glass, aluminium and non-magnetic stainless steel are not compatible with induction cooking.

For maximum efficiency, the diameter of the cooking vessel should be as close as possible to the diameter of the heat zone being used. Using well-adapted cooking vessels saves energy as well as shortening cooking times.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

The hotplate is not glowing on my Hotpoint induction hob

Due to the nature of Indesit induction hobs, there is no need for radiant heat. As a result, the heating zones will not glow as they do in other types of ceramic glass topped cookers and hobs.

The pans used in effect become the heating element thus ensuring much more energy effecient cooking.

indhobnotglow

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

There is an ‘H’ symbol showing on my hob

If there is an H displayed adjacent to one of the heating zone buttons on your control panel this signifies that the relative heating zone is above 60°C. This ‘H’ symbol will remain until the hob surface has cooled. The ‘H’ symbol will still be displayed even if you have pressed the On/Off button on your hob to turn the hob off.

indhobhot

H Symbol

PLEASE READ: In the interest of consumer safety,  any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

How do I lock the hobs controls?

When you want to lock the controls press the Lock button. A red LED will be displayed beneath the button to show that the controls are locked. To unlock them, press the key once more and the LED will go out and the controls will be unlocked.

 

indhoblocked

LED beneath the Lock button signifies 
that the controls are locked.

PLEASE READ:  In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply

The hob controls will not set or respond

Check that you have the power supply to the hob switched on. Also check that the controls are not locked:

When you want to lock the controls press the Lock button. A red LED will be displayed beneath the button to show that the controls are locked. To unlock them, press the key once more and the LED will go out and the controls will be unlocked.

 

indhoblocked

LED beneath the Lock button signifies 
that the controls are locked.

Ensure that you are touching the controls with your finger tips. Touching the controls with dry rubber gloves, finger nails, cooking utensils or cutlery will occasionally result in difficulty operating the controls.

PLEASE READ: In the interest of consumer safety, any adjustments, alterations or spare parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.