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Popular troubleshooting freezer issues

My Hotpoint freezer is noisy?

A noisy freezer isn’t uncommon, especially on a new appliance.

A sharp cracking sound from within your fridge can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

The pump/compressor motor – Normal

Pipe work vibrating against the wall – Check the position

Gas circulating inside pipes – Normal

Cracking sounds – Defrosting Air Movement – Normal

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Where do the defrosted ice droplets on the freezer go?

The melted water produced when your Hotpoint appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.

Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our sanitising freezer cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.

This is available at parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224.

Can I stack my Hotpoint fridge and freezer on top of each other?

You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.

In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

How should I defrost my Hotpoint freezer and how often should I do this?

The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.

The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found here.

We recommend the following:

• Small fridge with freezer box – Defrost every two weeks

• Iced diamond fridge/freezer – Defrost the freezer every 6 months

• Iced diamond single freezer – Defrost the freezer every 6 months

• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.

• Frost-free appliances – These appliances do not need to be defrosted.

If you need further assistance please call Hotpoint customer service 0344 822 4224.

Download your manual

Common error codes for freezer

E01 - Refrigerator sensor fault

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E04 - Fridge defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E06 - Main control-board and display board fault

Issue: The display or controls on my appliance are not operating correctly. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

E07 - Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

Keep your freezer in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

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Need more help?

03448 224 224

Call centre is available between

8:30am - 8pm Monday to Friday

8:30am - 5:30pm Saturday

9:30am - 3:30pm Sunday