‘How to’ videos for your washing machine

Use our ‘How to’ videos to help prevent an unnecessary breakdown of your washing machine.


An introduction to our collection of Hotpoint ‘How to’ videos

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company.  I have over fifteen years experience helping customers with their appliances.  At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues.

So, to help give you some guidance on issues you can rectify yourself, we have created a collection of videos.  These will cover a range of our kitchen appliances.  We hope you find them useful.  All the advice contained in these videos is also included in your user handbook which can also be downloaded from the user handbook section of our website.  If you are still experiencing difficulties, please contact one our friendly service advisors.  Remember spares can also be obtained from our website as well as care products for a range of kitchen appliances.

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How to clean Hotpoint washing machine pump

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company. I have over fifteen years experience helping customers with their washing machines. At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues.

This video covers how to deal with unblocking the pump. Sometimes they can get blocked with bra wires, change and smaller items.

How you will know there’s a problem – wet clothes after the final spin, longer than expected cycle times, excessive water at the end of the cycle.

What you will need to rectify the issue: a towel and a baking tray.

To check and clean the pump assembly, firstly, you will need to remove the plinth. Then, use a towel and a suitable tray to catch any water, and screw the filter assembly anticlockwise until you can withdraw the filter assembly. Remove any foreign objects you may find. Once clear, replace the filter. If you’re still experiencing problems, please refer to your user handbook which can also be downloaded from the user handbook section of our website. Remember, spares can also be obtained from our website as well as care products for a range of kitchen appliances.

Recap: remove plinth. Turn filter anticlockwise, putting down a suitable container to catch water. Check for small items in the filter. Replace the filter. Replace the plinth.

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How to adjust the feet on your Hotpoint appliance

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company. I have over fifteen years experience helping customers with their tumble dryers. At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues.

This film covers how to deal with adjusting your appliance feet. Many feet look and adjust in a similar way.

How you will know there’s a problem: it varies from appliance to appliance – A dishwasher door may not open or close correctly, a fridge freezer will be unstable, and an oven may move when the door is opened. In this example for a washing machine you can clearly see your appliance is not level. To gain access to the appliance feet, firstly, remove the plinth. Then adjust the feet until the appliance is steady. You can now clearly see the washing machine is stable. If you’re still experiencing problems, please refer to your user handbook which can also be downloaded from the user handbook section on our website. Remember, spares are also available from our website as our care products for a range of kitchen appliances.

Recap: Adjust the feet of your appliance until it is steady.

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How to remove your Hotpoint washing machine transit bolts

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company. I have over fifteen years experience helping customers with their washing machines. At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues.

This film covers how to deal with removing all the transit bolts which are designed to keep the drum in place while its transit. Before you use your machine for the first time it is very important you remove these bolts otherwise the machine could be badly damaged and will not be covered by the guarantee. Your user manual will also tell you how to do this.

How you will know there is a problem: If you have forgotten to remove them, your machine will be extremely noisy and vibrate considerably. Please ensure that the appliance is disconnected from the electricity mains supply before carrying out any work on it. Unwrap the appliance; please follow the instruction on the appliance. It is also very important to remove the whole of the polyester base block. To remove the transit bolts you will need either a spanner or a socket. Locate the bolt head and unwind in anti-clockwise direction until the bolt and spacers can be removed in one go. Make sure you have removed all of the transit bolts. Please retain these for future use in case you need to move the appliance.

Open the appliance door and remove instructions and fill hoses of the appliance. Then gently rock the inner drum backward and forwards to make sure there is free movement and give the inner drum a spin to makes sure it turns freely. If you’re still experiencing problems please refer to your user handbook which can also be downloaded from the user handbook section on our web site.

Recap: Unwrap the appliance. Unscrew transit bolts turning anticlockwise. Please remember that different appliances have different transit bolts. Place your hand in the drum and rock back and forth. If it moves freely, the transit bolts have been removed. Keep transit bolts for future transports.

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How to ensure your washing machine drain pipe is connected properly

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company. I have over fifteen years experience helping customers with their appliances. At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues. This film covers how to deal with your washing machine not filling.

How you will know there is a problem: Machine may stick in program, particularly during rinse and you may be aware of a filling and emptying at the same time. If you are installing the appliance under the sink to the spigot, please ensure that any blanking plates are removed.

What to do: Step one. Check to see how the machine waste hose is connected. Step two. If it’s the stand part connection, check to see how far the drain hose is pushed down the stand pipe. Please refer to the user handbook for recommended depths. Step three – Under sink connections. Please check that the drain hose is fixed as high up underneath the work-top as possible. If you’re still experiencing problems please refer to your user handbook which can also be downloaded from the user handbook section of our website. Remember spares can also be obtained from our website as well as care products for a range of kitchen appliances.

Recap: Check to see how the waste hose is connected. If it’s a stand pipe connection, ensure that the drain hose is not pushed too far down. If it is an under sink connection, then please check that the drain hose is as fixed as high up underneath the work-top as possible.

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How to remove and clean your Hotpoint dispenser drawer

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company. I have over fifteen years experience helping customers with their washing machines. At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues.

This video covers how to deal with removing your washing machine dispense drawer. Your appliance will have one of two types: hinged and pull out drawer.

How you will know there is a problem: water is being left in the fabric conditioner compartments. You might also want to remove the dispenser for general cleaning purposes.

If you have the hinged type dispenser drawer on your appliance: to remove the dispenser drawer, firstly open the dispenser drawer until it locks. Then, gently push the dispenser drawer up and release the locking catch. Once that is done, this will allow you to then remove the dispenser drawer from the front of the drawer itself. You will then need to remove the blue syphon and clean here, here and here. Once the dispenser drawer is clear, refit the blue syphon and proceed to align the dispenser drawer back onto the drawer front until a click is heard and close the dispenser drawer.

If you have the pull out dispenser drawer: to remove for cleaning, pull the dispenser forwards, depress the locking catch and pull forward to remove. Once cleaned, to refit the dispenser drawer just lie the dispenser drawer back into position. For dispenser drawers without a locking catch, position your hands in the following position and pulll the dispenser forwards to remove. To refit the dispenser drawer, realign the dispenser and just with a gentle tap, push the dispenser drawer all the way back.

If you’re still experiencing problems, please refer to your user handbook which can also be downloaded from the user handbook section of our website. Remember, spares can also be obtained from our website as well as care products for a range of kitchen appliances.

Recap: If it is the hinged type dispenser, hinge open the drawer and press to release the catch, slide off the drawer front. If it is the pull out dispenser, pullout the drawer, press to release the catch. Rinse under tap, then replace the dispenser drawer.

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How to check there is water to your Hotpoint appliance

If you wish to read the full video transcript click here

Video transcript:

Hello my name’s Alan.

I am a senior technician with Indesit company. I have over fifteen years experience helping customers with their tumble dryers. At Indesit Company we design and manufacture our appliances to provide many trouble free years of service to our customers, but there also a few things you can do yourself to help ensure your appliance operates to its full potential or to help resolve any common user issues.

This film covers how to deal with your washing machine not filling with water when it is switched on. That can also apply to washer dryers and dishwasher.This could happen to a new machine or an existing one.

How you will know there’s a problem – If your appliance has a digital display, an error code will be displayed. Please refer to the handbook which explains common faul display codes. If you don’t have a digital display in your appliance and machine is powered on, it won’t appear to fill and will also make a faint humming noise.

What you will need to rectify the issue – A plastic bowl.

What to do

  • Step 1 – Check water supply is turned on.
  • Step2 – If water supply is tuned on and you are sill experiencing problem, please turn the water supply off to the appliance. Then remove the fill hose from the rear of the appliance and run it into a plastic bowl.
  • Step 3 – Check hoses aren’t kinked, straighten if they are.
  • Step 4 – Restart the program.

If you’re still experiencing problems please refer to your user handbook which can also be downloaded from the user handbook section of our website.

Remember spares can also be obtained from our website as well as care products for a range of kitchen appliances.

Recap: Test you have a water supply to your appliance, as already mentioned in this video. If still experiencing problems, check the fill hoses are not kinked. Restart program.

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