Error codes for your washing machines

F01

Electronic circuit board fault

Issue: Washing machine is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224

F02

Motor circuit fault

Issue: Intermittent or no drum rotation during wash cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F03

Temperature sensing fault

Issue: Washing machine not heating on wash or dry settings.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F05

Waste pipe blockage or pump issue

Issue: Washing machine door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing. If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F06

Door lock fault

Issue: Washing machine door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your washing machine door will not close, please check for any obstructions in the door lock.

If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F07

Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F08

Heater fault

Issue: During a wash cycle the programme pauses part way through.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F09

Software fault

Issue: Washing machine isn’t operating multiple flashing lights and/or display. Unable to select a programme.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F11

Pump circuit fault

Issue: Water remains in washing machine / not pumping out.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F12

Electronic control fault

Issue: Washing machine is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F13

Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F15

Heater control fault (washing machines and washer dryers)

Issue: Washing machine is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F16

Drum lock position sensor fault (top loading machines only)

Issue: Washing machine drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F18

Internal data error

Issue: Some or all display / functions do not work on my washing machine.

Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.

If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F19

Fan motor or heating fault (washer dryers only)

Issue: Washing machine is not drying / stops during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224