Troubleshooting washer dryer issues

Noise related issues

If your Hotpoint washer dryer appears noisy or unstable when using it for the first time it’s possible the installation hasn’t been completed properly.

Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washer dryer.  You can keep them should you wish to transport your appliance again in the future.

Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Leaking issues

As part of the manufacturing process we thoroughly test your washer dryer to ensure that it will not leak from any internal components after you have installed it.

Any leaking before or during its first use is most likely due to water still remaining in the washer dryer following this testing process.

Further checks can be easily carried out.  Firstly, we’d recommend checking the fill hose (water supply) drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washer dryer and to the mains plumbing (taps) are secure.

It is also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washer dryer has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.

We’d also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Operation

There are a number of reasons that could cause your washer dryer to smell.

The most common causes are:

Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.

We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.

You should also check if your washer dryer drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages.

For more information on the Limescale & Detergent Remover – click here

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle.

If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself.

We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner.

Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme.

Finally check that the feet are level and the Hotpoint washer dryer is not too low at the front as this could prevent the fabric conditioner being rinsed away. If you need further assistance please call Hotpoint customer service on 0344 822 4224.

We recommend you check that your cold water supply is on. This is a common cause of your appliance failing to fill on the ‘rinse’ cycle and will result in your Hotpoint washer dryer stopping mid-cycle.

On some newer Hotpoint washer dryers this is indicated by using either a tap symbol or a flashing light, to advise there is a water supply issue.

Finally, in some cases failure to position the drain hose at the correct height may also lead to problems of your appliance stopping mid-cycle. Check your instruction manual on how to position the drain hose correctly.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Many of our newer Hotpoint washer dryers have a series of indicator lights, which flash to indicate a possible fault.

The most common are:

Pre wash light flashing

Indicates a failure of your Hotpoint washer dryer to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.

Wash light flashing

Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.

Spin light flashing

Indicates that the Hotpoint washer dryer has considered the wash load to be excessive or unbalanced. Open up the door of the washer dryer, re-distribute the garments and retry the spin to resolve this.

End light flashing

Indicates that the Hotpoint washer dryer has reached the end of a wash programme.

If the wash, rinse and spin lights all light at the same time, this would indicate a possible blockage in the waste system.

We recommend checking your user manual as all models vary – you can also download your user manual here

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

To achieve the perfect wash make sure you select the correct programme and add the recommended amount of detergent.

Take care not to overload your Hotpoint washer dryer as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.

Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.

Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash to be used in order to improve the wash results.

For further advice we recommend checking your user manual – you can also download your user manual here.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Your Hotpoint washer dryer has an in built feature to prevent it spinning with an unbalanced load.

The appliance will try to redistribute the load to achieve balance, however, if it remains unstable the spin process will be aborted. This will minimise excessive vibration and prolong the life of your machine.

Some Hotpoint washer dryer models are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced.

On other models you may notice the clothes are still soaking when you attempt to remove them from the drum. In this instance, we could recommend opening the machine, redistributing the load and re-selecting a spin programme.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Modern washer dryers are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles.

For approximate programme times, please see your user manual, which you can download here

It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle. We recommend you wash large and small items together to prevent this issue occurring.

All of our latest Hotpoint washer dryers are designed to give optimum results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

If your Hotpoint washer dryer empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build-up of food deposit or fat.

It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your Hotpoint washer dryer. If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.

Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Check that the socket your Hotpoint washer dryer is connected to is live by plugging in and testing another piece of equipment such as a radio.

Your washer dryer comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. And if you are using an extension lead you might want to try replacing or testing your machine with a different one.

Always ensure that the on/off or start switch has been used/deployed properly and that the door is closed firmly at the 3 o’clock position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Performance and temperature related issues

If you suspect that your Hotpoint washer dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:

  • Ensure that the vent hose is not blocked or crushed.
  • Ensure that your Hotpoint washer dryer is not being overfilled with clothing as this will impair the performance.
  • Double check the heat switch on your dryer is set to the appropriate position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:

  • Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
  • Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
  • Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Control and Dial related issues

On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Certain Hotpoint models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times.

The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.